Privacy Policy

Last updated: 6 October 2026

This Privacy Policy explains how Reach Media Inc. (“we”, “us”, “our”), an Alberta corporation operating under the trading name Reach Screens, collects, uses, discloses, and protects personal information. It applies to reachscreens.ca, our forms, our phone line, and our messaging services.

Who we are

Reach Media Inc. (operating as Reach Screens)
5018 50 Ave, Lloydminster, Alberta, T9V 0W7, Canada
Email: info@reachscreens.ca
Phone: (587) 606-2556

Information we collect

Contact details you give us — name, business name, phone number, email address, and service address.
Enquiry details — what you asked about, appointment times, and messages you send us.
Call information — when you phone us, including recordings or transcripts where we tell you a call is recorded.
Website usage data — pages visited and referring source, collected through standard analytics.

How we use your information

To answer your enquiry and provide the services you asked for.
To book, confirm, and remind you about appointments.
To send account, billing, and service notifications.
To send promotional messages, where you have separately consented.
To meet our legal and regulatory obligations.

SMS and text messaging

We do not sell, rent, or share your phone number or SMS consent with any third party for their own marketing purposes. Mobile information and SMS opt-in data are never shared with third parties or affiliates for marketing. We share phone numbers only with the messaging providers that deliver our texts on our behalf, and only so the message can be sent to you.

We send text messages only to people who have given us their phone number and consented to be contacted — either by ticking a consent box on one of our forms, or by giving us the number over the phone after being told they may receive text messages.

We collect consent for two message types separately, and neither is required to do business with us:

Transactional messages — appointment confirmations and reminders, replies to your enquiries, onboarding steps, account, billing, and service notifications.
Marketing messages — offers, promotions, and related updates.

Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out of further messages, or HELP for assistance. You can also email info@reachscreens.ca to be removed. Opting out of marketing messages does not stop essential transactional messages about a service you are actively receiving.

Google user data

Some Reach Screens services manage a client's Google Business Profile on their behalf. This section explains exactly what Google user data we access, why, and how you stop it. It applies only if you choose to connect a Google account to Reach Screens.

What we access. When you connect your Google account, Google shows you its own consent screen and you authorise us explicitly. We request a single permission, https://www.googleapis.com/auth/business.manage, which lets us read and manage the Google Business Profiles you own or manage. Through it we may access your business listing details such as business name, address, service area, phone number, website, opening hours, categories, photos, posts, questions and answers, reviews, and the profile performance metrics Google reports. We also receive your basic Google account identifier so we can associate the connection with your Reach Screens account.

How we use it. Only to provide the service you asked for: showing your profile information inside your Reach Screens dashboard, keeping listing details accurate, publishing posts and photos, responding to reviews and questions where you have asked us to, and reporting on how the profile is performing. We act on your instructions and on the instructions of staff you authorise.

What we never do. We do not sell your Google user data. We do not use it for advertising, and we do not use it to build or improve generalised artificial intelligence or machine learning models. We do not let humans read it, except where you have specifically asked us to, where it is necessary for security purposes such as investigating abuse, or where we are required to by law. We do not transfer it to anyone else, other than the service providers that host and operate the Reach Screens platform for us, and only to the extent needed to run the service on your behalf.

Reach Screens' use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

How to revoke access. You can disconnect your Google account from your Reach Screens dashboard at any time. You can also revoke our access directly from Google at myaccount.google.com/permissions, which works whether or not you still have a Reach Screens account. Once access is revoked we stop accessing your Google user data immediately and delete any of it we have stored within 30 days, except where we are legally required to keep a record. To request deletion sooner, email info@reachscreens.ca.

Facebook and Instagram data

Some Reach Screens services publish and manage social media content for a client's Facebook Page and Instagram professional account. This section explains what data we receive from Meta, why, and how you remove it. It applies only if you choose to connect a Facebook Page to Reach Screens.

What we access. When you connect, Facebook shows you its own Facebook Login for Business screen. You choose which Pages to share and you approve each permission there. We receive your Facebook user ID and name, the list of Pages you chose and an access token for each, and the Instagram professional account linked to each Page (its ID and username). Through those we may read and manage the Page's posts, comments, ratings and messages, the Instagram account's posts and comments, and the engagement figures Meta reports for them.

How we use it. Only to provide the service you asked for: publishing the posts you or your authorised staff approve to your Page and Instagram account, showing comments and messages in your Reach Screens dashboard so you can answer them, and reporting on how your posts perform. We never post anything you have not approved, and we never post to a personal Facebook profile.

What we never do. We do not sell Facebook or Instagram data. We do not use it for advertising to anyone, we do not combine it with data about people from other sources, and we do not use it to build or improve generalised artificial intelligence or machine learning models. We do not share it with anyone other than the service providers that host and operate the Reach Screens platform for us, and only to the extent needed to run the service on your behalf. Our use of this data follows the Meta Platform Terms.

How to disconnect and delete your Facebook and Instagram data

You can remove our access and have your data deleted in either of these ways:

On Facebook, go to Settings and privacy, Settings, Business integrations, find Reach Screens Connectors, and choose Remove. This works whether or not you still have a Reach Screens account.
Email info@reachscreens.ca with the subject "Delete my Facebook data" and the name of your Page.

Once access is removed we stop using the access tokens immediately and delete the Facebook and Instagram data we hold about you within 30 days, except where we are legally required to keep a record. We confirm the deletion by email when you ask us to.

Connected accounting and workspace data

Reach Screens lets a business connect its own accounting and workspace accounts so that its costs appear inside its Reach Screens dashboard. Today that means QuickBooks Online, supplied by Intuit Inc., and ClickUp. This section applies only if you choose to connect one of those accounts. Nothing here happens unless you connect it yourself.

What we access. When you connect QuickBooks Online, Intuit shows you its own consent screen and you authorise us explicitly. We request the QuickBooks Online Accounting permission (com.intuit.quickbooks.accounting). Through it we read expense and purchase transactions, bills and vendor credits, vendor and supplier names, categories and accounts, transaction dates and amounts, tax amounts, the company profile for the file you connected, and the receipt images and documents attached to those transactions. When you connect ClickUp we read the tasks, list and folder names, custom field values and attachments in the spaces you authorise. We also receive the identifier of the connected company or workspace so we can tell your connections apart.

Why we access it. Only to provide the service you asked for. We use this data to list your costs in your dashboard, to total them by screen, category and month, to store the receipt belonging to a cost, and to recognise when a receipt you have submitted is the same expense as one already recorded, so it is not counted twice.

We read, we do not write. Reach Screens does not create, edit, delete or otherwise alter anything in your QuickBooks Online company file or your ClickUp workspace. The connection is one directional, out of those systems and into your dashboard. Your books remain exactly as your bookkeeper left them.

What we never do. We do not sell data obtained from a connected accounting or workspace account. We do not use it for advertising, and we do not use it to build, train or improve generalised artificial intelligence or machine learning models. We do not let staff read it except where you have asked us to, where it is necessary for security purposes such as investigating abuse, or where the law requires it. We do not transfer it to anyone else, other than the service providers that host and operate the Reach Screens platform for us, and only to the extent needed to run the service on your behalf. We never combine one client's financial data with another's.

Where it is held. Connected data is stored on servers we control in the United States, operated for us by Hetzner Online GmbH, and is encrypted in transit. If you are in Canada this means your information is processed outside Canada and may be accessible to United States authorities under the laws of that country. Receipt images and documents are held as files on encrypted storage rather than inside our database, and are reachable only by an authenticated user of the business they belong to. Access tokens are held encrypted and are never written into our notes, logs, exports or backups of ordinary business records.

How to disconnect. You can disconnect a connected account from your Reach Screens dashboard at any time. You can also revoke our access directly from the provider: for QuickBooks Online, from the Apps area of your QuickBooks company settings, which works whether or not you still have a Reach Screens account. Once access is revoked we stop reading immediately, and we delete the stored tokens at once and any data we have retained from that connection within 30 days, except where we are legally required to keep a record. To request deletion sooner, email info@reachscreens.ca.

Intuit Inc. is not a party to this Privacy Policy and does not endorse, warrant or support Reach Screens. Your QuickBooks Online subscription remains governed by your own agreement with Intuit.

Who we share information with

We share personal information only with service providers who help us operate — such as our CRM, telephony and SMS delivery providers, payment processor, and email provider — and only to the extent needed to perform that service for us. We require them to protect your information and not use it for their own purposes. We may also disclose information where required by law.

We do not sell your personal information.

How long we keep it

We keep personal information for as long as needed to provide our services and to meet legal, tax, and accounting requirements, then delete or anonymise it.

How we protect it

We use reputable service providers, restrict access to those who need it, and rely on encrypted connections for data in transit. No system is perfectly secure, but we take reasonable steps appropriate to the sensitivity of the information.

Your choices and rights

You may ask us to access, correct, or delete the personal information we hold about you, or withdraw your consent at any time, by emailing info@reachscreens.ca. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta privacy legislation.

Children

Our services are intended for businesses and adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The “last updated” date above will change when we do.

Contact us

Questions about this policy or your information? Email info@reachscreens.ca or call (587) 606-2556.

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